By placing an Order for Goods on the website mikeladzenailstore.cz

the Customer concludes a purchase contract with the Seller (hereinafter “the Contract”). These General Terms and Conditions define the content of the Contract, in particular the rights and obligations arising for the Seller and the Customer.

Seller:

Name: beauty.ukraine s.r.o.

Company ID: 14410583

VAT ID: CZ 14410583

Address: Vlkova 532/8, Žižkov Prague 3, 13000

registered in the Commercial Register kept in Prague, Section C, File 365250

Contact details:

Business premises address: Thamova 221/9

Phone: 776627318

E-mail: mikeladzebeauty@gmail.com

Website: mikeladzenailstore.com

as the seller of Goods on the e-shop (hereinafter “the Seller”)

Introductory Provisions

1.1. These General Terms and Conditions (hereinafter “Terms and Conditions”) regulate, pursuant to Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter “the Civil Code”), the mutual rights and obligations of the contracting parties arising from or in relation to the conclusion of the Contract between the Seller and the Customer (hereinafter “the Customer”). The Seller carries out the sale of Goods through the website interface mikeladzenailstore.cz (hereinafter “the Website”).

1.2. The Terms and Conditions form an integral part of the Contract. The Seller may unilaterally amend or supplement them. This does not affect rights and obligations arising prior to the effectiveness of new Terms and Conditions.

1.3. Provisions different from the Terms and Conditions may be agreed upon in the Contract. Such provisions take precedence over the Terms and Conditions.

1.4. The Terms and Conditions are drafted in the Czech language.

1.5. All information regarding the processing of the Customer’s personal data is included in the Privacy Policy available at https://mikeladzenailstore.com/ochrana-osobnich-udaju/

Basic Definitions

2.1. E-shop – the online store on the Website used for displaying, selecting, and ordering Goods.

2.2. Civil Code – Act No. 89/2012 Coll., the Civil Code, as amended.

2.3. Buyer/Customer – a natural person, self-employed individual, or legal entity who, based on an order placed through the E-shop, concludes a purchase contract with the Seller.

2.4. Consumer – a person who, outside their business activity or independent professional practice, concludes a contract with a business or otherwise deals with them.

2.5. Order – a binding proposal by the Customer to conclude a purchase contract.

2.6. Purchase Contract/Contract – a contract concluded between the Seller and the Customer based on an order from the E-shop within the meaning of Section 2079 et seq. of the Civil Code.

2.7. Consumer Contract – a purchase contract concluded between the Seller and a Consumer.

2.8. Goods – an item offered for sale by the Seller via the E-shop.

2.9. User – a person who uses the E-shop.

2.10. User Account – a part of the E-shop accessible to registered Users that displays individually generated data, such as order history.

2.11. Registration – registration of a User in the E-shop database by completing required data.

2.12. Login Credentials – the username and password generated during Registration.

2.13. Price – the monetary amount payable to the Seller for the Goods.

2.14. Shipping Price – the monetary amount for packaging and delivery of the Goods.

2.15. Total Price – the total amount for the Goods and delivery.

Conclusion of the Contract

3.1. Goods and their presentation displayed on the Seller’s E-shop are for information only, and the Seller is not obliged to conclude a Contract regarding the Goods. Section 1732(2) of the Civil Code shall not apply, meaning that a proposal to supply Goods made through:

advertising,
catalogues,
product display

does not constitute an offer binding the Seller to conclude the Contract.

3.2. The E-shop contains information about the Goods, including their presentation, Price, Shipping Price, and return costs. The Price is listed inclusive of VAT and all charges. This does not affect the Seller’s right to negotiate individual terms.

3.3. The E-shop contains information about Shipping Prices, including available delivery methods and estimated delivery dates. Information applies to the Czech Republic.

3.4. The Contract may be concluded in the Czech language.

3.5. The Contract is concluded when the Order is submitted via the order form. By submitting the Order, the Customer agrees to the use of remote communication methods and covers any associated costs (internet access, phone charges).

3.6. To place an Order, the Customer fills in the form, which includes:

identification of Goods added to the shopping cart via “Add to Cart”,
quantity and Price per item,
total Price of all items in the cart,
available delivery methods with Prices,
chosen payment method, including delivery cost.

3.7. Before submitting the Order, the Customer may check, modify, or correct all filled-in data, including the selection of Goods, their quantity, delivery method, and payment method.

3.8. By clicking “Proceed to Payment”, the Customer agrees to the Terms and Conditions and the Privacy Policy. The Customer may opt out of receiving satisfaction surveys from Heureka.cz and Zbozi.cz. The Order is submitted by clicking “Order with Obligation to Pay”.

3.9. The Seller considers the data in the Order to be correct, complete, and truthful. The Seller shall confirm receipt of the Order to the Customer’s email or phone number. The confirmation includes a summary of the Order and the Terms and Conditions effective at the time of the Order.

3.10. By confirming the Order, the Contract is concluded with an obligation for the Customer to pay the Price and the Seller to deliver the Goods.

3.11. The Seller is not obliged to confirm the Order, especially in cases of unavailable Goods or quantity limitations. If not confirmed, the Order is canceled or replaced with an offer for similar Goods.

3.12. The Customer may also place an Order via a User Account but must verify all pre-filled data.

3.13. By clicking “Proceed to Payment”, the Customer agrees again to the Terms and Conditions and Privacy Policy.

3.14. The Contract and Terms and Conditions are stored electronically and not accessible to the Customer.

Price and Payment Terms

4.1. The unit Price of the Goods is listed inclusive of VAT and all charges.

4.2. The Price of Goods is shown in the E-shop, in the Order proposal, and in the Order confirmation. In case of discrepancy, the Price in the Order proposal prevails.

4.3. The Seller requires payment of the Total Price before the Customer takes possession of the Goods. The Total Price may be paid:

online by card via the Stripe payment gateway, under its applicable terms at http://stripe.com//
via Google Pay or Apple Pay,
by bank transfer to account 3165188017/3030 (Airbank), payment details will be provided in the Order confirmation,
by card,
by card or cash at a pickup point,
by card or cash at the Seller’s premises,
cash on delivery,
via a loan provided by a bank or credit institution.

4.4. For cashless payment, the Total Price is due within … days from the date of invoice issuance or by the date specified on the invoice. The due date on the invoice is always binding. For cash payments, the Total Price is due upon receipt of the Goods.

4.5. Discounts cannot be combined—only one discount code per Order.

4.6. The Contract becomes effective upon payment of the Total Price:

for bank transfer – when funds are received,
for card/Google Pay/Apple Pay – at the moment of payment,
for cash – upon payment at pickup.

4.7. Ownership rights transfer to the Customer upon payment.

4.8. The Seller issues a tax document (invoice) for each Order. It is available in the User Account and sent to the Customer’s email. The Seller is a VAT payer.

Delivery of Goods

5.1. The Seller delivers Goods within the Czech Republic and to other EU countries: Slovakia, Germany, Austria. The place of performance is the Czech Republic.

5.2. Goods are delivered according to Customer preference:

personal pickup at the Seller’s premises,
pickup at Zásilkovna, PPL Parcel, PPL pickup points,
delivery to the address provided in the Order via Zásilkovna or PPL.

5.3. The Customer is obliged to collect the Goods at the chosen pickup point or delivery address.

5.4. If redelivery is required due to the Customer’s failure to pick up the Goods or wrong address, the Customer must pay additional delivery costs. Payment details will be sent with a 14-day due date.

5.5. Delivery time depends on stock availability, transport method, and payment method. The estimated delivery time is stated in the Order confirmation. It is informative only and may vary.

5.6. Upon receiving Goods from the carrier, the Customer must inspect the packaging. Any damage must be reported immediately to the carrier and Seller. If the packaging indicates tampering, the Customer is not obliged to accept the Goods.

5.7. Failure to accept the Goods is not a breach by the Seller and does not constitute withdrawal from the Contract. The Seller may claim delivery costs and damages.

5.8. Risk of damage transfers to the Consumer upon receipt from the carrier.

5.9. If the Consumer does not accept the Goods, risk transfers at the moment they could have taken possession.

User Account

6.1. Based on Registration, the Customer may access their User Account. The E-shop allows purchases without Registration.

6.2. The Customer must provide truthful and complete personal data and update them if necessary.

6.3. Access is secured by username and password. The User must keep them confidential. The Seller is not responsible for misuse.

6.4. The User Account is personal and cannot be shared with third parties.

6.5. The Seller may cancel the User Account if the User breaches obligations or is inactive for 2 years.

6.6. The User acknowledges that the Account may not be available continuously due to maintenance.

Personal Data Processing

7.1. The Seller processes personal data in accordance with Regulation (EU) 2016/679 (GDPR).

7.2. Information regarding GDPR compliance is available in the “Privacy Policy” on the Website.

Defective Performance Rights

8.1. Rights arising from defective performance follow the Civil Code and Act No. 634/1992 Coll., Consumer Protection Act.

8.2. Information is available in the “Complaints Policy” at https://mikeladzenailstore.com/reklamace-a-vraceni/

Withdrawal from the Contract by the Consumer

9.1. Consumer withdrawal rights follow Sections 1829–1837 of the Civil Code.

9.2. A Consumer purchasing via the E-shop has the right to withdraw within 14 days from concluding the Contract or 14 days from receiving the Goods.

9.3. For multiple Goods delivered separately, the period runs from receipt of the last item.

9.4. The Consumer may withdraw by sending written notice to the Seller’s business address or email. A template is available at https://mikeladzenailstore.com/formular-odstoupeni/

9.5. The Consumer must return Goods within 14 days of withdrawal.

9.6. The Seller refunds all received payments within 14 days, including delivery costs, using the same payment method unless agreed otherwise.

9.7. If the Consumer chooses a more expensive delivery method, the Seller refunds only the cost of the cheapest offered method.

9.8. The Seller is not obliged to refund until receiving the Goods or proof of dispatch.

9.9. Goods must be returned in original packaging if possible and in condition allowing inspection of their nature and functionality. The Consumer is liable for diminished value.

9.10. Withdrawal is not allowed for:

Goods priced based on market fluctuations,
alcoholic beverages delivered after 30 days,
Goods made to Consumer’s request,
perishable goods, goods mixed inseparably with others,
urgent repair/maintenance requested by Consumer,
sealed hygiene-sensitive goods once unsealed,
sealed audio/video/software once unsealed,
newspapers, magazines (except subscriptions),
transport services for a specific date,
public auctions,
digital content not supplied on a tangible medium after performance begins with consent.

Consumer Review Rules

10.1. Product reviews on the E-shop are verified and submitted by registered Users who have purchased Goods.

10.2. Reviews may also be submitted by authorized individuals (e.g., influencers) who received Goods as a gift. These are independent.

10.3. Sponsored reviews are marked as “paid”.

10.4. Verified reviews include the verification method.

10.5. Verification is performed via Heureka.cz and Zbozi.cz.

10.6. Verification process:

Customer may opt out before Order submission,
if consent is given, a review form is sent,
review is displayed on Heureka and Zbozi and may also appear on the E-shop.

Non-verified reviews may be marked anonymous.

10.7. Verification on the E-shop:

User may rate Goods with stars or text,
reviews are verified based on purchase history or authorized persons list,
only verified reviews are published.

10.8. Both positive and negative verified reviews are displayed.

10.9. Reviews must not contain:

criminal content,
content damaging E-shop reputation,
false information,
content violating Terms, privacy laws, or legislation.

10.10. The Seller may refuse to publish reviews violating the above.

Copyright to Photos and Videos Published in the E-shop

11.1. Real photos and videos published in the E-shop are copyrighted works under Act No. 121/2000 Coll.

11.2. Photos and videos made by the Seller are their copyrighted works. Third-party material is used under license.

11.3. No one may use these works without a license.

11.4. Illustrative photos/videos are used under license or are free-use materials.

Consumer Dispute Resolution

12.1. A Consumer may submit a complaint via email if issues arise (missing accessories, late refunds, rejected complaints, etc.). The Seller will respond via email.

12.2. A complaint may be submitted to the Czech Trade Inspection Authority (ČOI) using the online form at https://www.coi.cz/podatelna

Examples include:

Seller fails to issue a receipt for a complaint,
complaint unresolved within 30 days,
Seller fails to inform of rights,
failure to issue complete purchase documentation,
misleading commercial practices,
Goods not labelled with Price,
Goods offered without required labelling,
Goods offered without manuals in Czech,
unsafe products offered.

12.3. Out-of-court dispute resolution may be conducted via ČOI. The EU platform at http://ec.europa.eu/consumers/odr may be used.

12.4. The European Consumer Centre provides free assistance regarding EU cross-border shopping disputes.

12.5. The Seller is bound by applicable codes of conduct.

Final Provisions

13.1. All notices are communicated via electronic means: User Account, email, phone.

13.2. By placing an Order, you confirm that you have read and agreed to the Terms and Conditions.

13.3. The Contract may be amended only in writing.

13.4. If the Contract contains an international element (e.g., delivery abroad), Czech law shall apply. This does not affect Consumer rights.

13.5. If the Terms are amended, the new version will be published on the Website. It does not affect previously concluded Contracts.

13.6. For recurring delivery Contracts, the new Terms will be emailed within 14 days of effectiveness. If the Customer does not terminate the Contract within the specified days, the new Terms take effect for the next delivery. Termination notice period is 2 months.

These Terms and Conditions enter into force on 13.11.2025